Privacy Policy — pklcuk

01 Information We Collect

pklcuk collects personal data through several channels: directly from you when you register an account or contact support, automatically through your use of the platform, and from third-party verification and payment service providers where necessary. The categories of data we collect are described below.

1.1 Registration and Account Data

When you create a pklcuk account, we collect the information you provide in the registration form, which includes:

• Full legal name;
• Date of birth (used for age verification);
• Email address;
• Mobile phone number (used for SMS verification and account security);
• Chosen username;
• Residential address (city and country at a minimum — full address may be required for verification);
• Account password (stored as an irreversible cryptographic hash — we never store your plaintext password).

1.2 Identity Verification Data

Where required for Know Your Customer (KYC) compliance or to process a withdrawal, we may request copies of identity documents including your National ID Card (NID), passport, or utility bill. These documents are processed by our secure verification system and are not shared with any party other than regulated verification service providers acting under contract with pklcuk.

1.3 Financial and Transaction Data

We record details of all deposits, withdrawals, bonuses, and bet settlements associated with your account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment processing is handled by PCI-DSS compliant payment processors.

1.4 Gameplay and Betting Data

We collect records of every game session, bet, and casino round played on pklcuk, including the game title, bet amount, outcome, session duration, and time of play. This data is used for account statement generation, bonus eligibility calculations, Responsible Gaming monitoring, fraud detection, and dispute resolution.

1.5 Technical and Device Data

When you access pklcuk, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), referring URL, pages visited, session duration, and clickstream data. This information is used for platform optimisation, security monitoring, and aggregate analytics.

1.6 Communications Data

If you contact pklcuk via live chat, email, or any other support channel, we retain records of those communications including the content of your messages, the date and time of contact, and any resolution steps taken. These records help us resolve disputes, improve support quality, and maintain an audit trail where required.

02 How We Use Your Data

pklcuk processes your personal data only for specific, legitimate purposes. The table below maps the primary categories of data to the purposes for which they are used and the legal basis that justifies each use.

2.1 Marketing Communications

pklcuk will send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, tournaments, and seasonal offers only if you have explicitly opted in to receive such communications. You may withdraw your consent at any time by updating your notification preferences in the account dashboard or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.

2.2 Automated Decision-Making

pklcuk uses automated systems to perform certain account-level decisions, including fraud scoring, bonus eligibility assessment, and Responsible Gaming intervention triggers. Where an automated decision produces a significant effect on your account (for example, a temporary restriction or a bonus void), you have the right to request human review of that decision by contacting our support team.

03 Sharing and Disclosure of Data

pklcuk does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, we share necessary financial data with our payment partners, including mobile financial service providers (bKash, Nagad, Rocket, Upay) and international card processors (Visa, Mastercard networks). These providers act as independent data controllers for transaction processing and are subject to their own privacy policies and applicable financial regulations.

3.2 Identity Verification Providers

For KYC purposes, we may share identity documents and personal data with regulated third-party verification services. These providers process data strictly under contract with pklcuk, are prohibited from using your data for any other purpose, and are required to maintain security standards equivalent to or exceeding those applied by pklcuk.

3.3 Game Technology Providers

Game studios and technology providers — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — may receive technical session identifiers to facilitate game loading and bet settlement. These providers do not receive your full personal profile; they receive only the minimum data required to operate the game session.

3.4 Legal and Regulatory Disclosure

pklcuk may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, where we receive a valid court order or statutory notice, or where disclosure is necessary to prevent or detect serious criminal activity including fraud and money laundering.

3.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets involving pklcuk, personal data held by the Company may be transferred to the acquiring entity as part of that transaction. We will notify affected users prior to any such transfer and ensure that the receiving entity commits to data protection standards consistent with this Privacy Policy.

04 Cookies and Tracking Technologies

pklcuk uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and gather aggregate analytics data. This section explains what types of cookies we use and how you can manage them.

4.1 Types of Cookies We Use

4.2 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. Functional and analytics cookies may be managed through your browser settings — consult your browser's help documentation for instructions on blocking or deleting cookies. Please note that disabling functional cookies may affect your experience of certain platform features, such as remembered preferences or uninterrupted game sessions.

pklcuk does not use advertising cookies or embed tracking pixels from third-party advertising networks. Analytics data collected via our analytics cookies is aggregated and anonymised before being used for platform improvement decisions.

05 Data Retention Periods

pklcuk retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the principal categories of data we hold.

Where data is no longer required for any lawful purpose and no legal retention obligation applies, pklcuk will securely delete or anonymise the data so that it can no longer be attributed to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and research purposes.

06 Security Measures We Apply

pklcuk implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated on a regular basis to reflect evolving threats and industry best practices.

6.1 Technical Safeguards

• Transport Layer Security (TLS 1.3): All data in transit between your device and our servers is encrypted using TLS 1.3 with forward secrecy;
• Data at Rest Encryption: Sensitive fields in our databases — including identity document data, payment method identifiers, and hashed credentials — are encrypted at rest using AES-256;
• Password Hashing: Account passwords are stored exclusively as salted cryptographic hashes using a modern algorithm — plaintext passwords are never stored or transmitted;
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts; certain high-value withdrawal requests may require 2FA confirmation regardless of account settings;
• Intrusion Detection: Our infrastructure is monitored continuously by automated intrusion detection and anomaly alerting systems.

6.2 Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis — only personnel with a legitimate operational reason may access identifiable player data;
• All staff with access to personal data undergo data protection training as part of their onboarding and annually thereafter;
• Third-party service providers who process data on our behalf are assessed for security compliance before engagement and are bound by data processing agreements;
• pklcuk maintains an internal data breach response plan; in the event of a breach that poses a risk to individuals, affected players will be notified promptly.

07 Your Privacy Rights

As a player on pklcuk, you hold the following rights in relation to your personal data. These rights may be exercised by submitting a written request to [email protected] with "Privacy Request" in the subject line. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

Certain rights are subject to limitations where legal obligations require us to retain or process data regardless of your request — for example, transaction records that must be held for anti-money laundering compliance cannot be deleted on request. We will always explain clearly if a limitation applies to your specific request and provide the reason in writing.

08 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise one of your data rights, or have a concern about how pklcuk has handled your personal data, please contact our Privacy team using the details below.

8.1 How to Contact Us

Privacy enquiries should be directed to our support team by email. Please include "Privacy Request" or "Privacy Complaint" in the subject line so that your message is routed to the appropriate team promptly.

Email: [email protected]

We aim to acknowledge all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 calendar days. For complex requests, we may require up to an additional 60 days — if this is the case, we will notify you in advance and explain the reason for the extension.

8.2 Complaints

If you are not satisfied with our response to a privacy concern, you may escalate your complaint in writing to our senior management team via the same email address, clearly marked as an escalation. We take all privacy complaints seriously and will ensure that escalated matters receive senior-level attention.

8.3 Policy Updates

pklcuk may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will post the updated policy on this page with a revised effective date and, where the changes are significant, notify registered players via email or in-platform notification. We encourage you to review this policy periodically. Your continued use of the pklcuk platform after any update constitutes your acknowledgment of the revised policy.